Job Description

The State of Wisconsin DNR is looking for 3 (three) Telecommunications Technician III's

Top Required Skills (3-4) & Years of Experience:

o Knowledge of conventional VHF Radio System operability (2+ years)

o Technical competency with electronic equipment. (2+ years)

o Experience with vehicle and office electronics installation. (2+ years)

o Strong verbal and written communication skills. (2+ years)

o Ability to work alone or in a team environment. (2+ years)

Nice to Have Skills (2-3):

o Proficiency with radio test equipment (service monitors, antenna analyzers, etc.)

o Proficiency with radio programming

o Experience with cabling and network attached equipment

o Experience troubleshooting radio equipment.

Interview Process: Via Teams

Onsite or Remote? Onsite. Candidates must be current WI residents or willing to relocate prior to starting the role.

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

This position will work closely with the DNR Radio Program staff. The staff consists of Radio Specialist, Radio System Administrator, Inventory Specialist, Tower Specialist, and Frequency Coordinator. This team works to provide radio support across the DNR supporting the State Forests, State Parks, Natural Heritage Conservation, Wildlife, and other Forestry programs. The Radio Program supports these divisions with radio support for fire suppression, prescribed burning, special events, administrative business, and public safety needs. This program coordinates with the WI State Patrol BNEDI technicians for some backbone maintenance needs. The DNR maintains three repeater systems Networked (statewide system primarily supporting wildfire needs), Brown (typically supports State Forest and State Park needs), and Golf (supports Wildfire operations). The DNR supports approximately 150 repeaters across 120 radio sites. The department maintains and supports approximately 2000 handheld and mobile radios.

Additional details: Preferred position locations: Green Bay, Black River Falls, Tomahawk. Can be flexible to accommodate the right fit.

Under the general supervision of the DNR Radio Specialist, this position provides specialized technical and comprehensive support, consultation, and training services for Department staff on P25 and analog conventional radio systems that are owned and operated by the DNR. The primary responsibility is to support, configure, maintain, and install radio systems and the encompassing technologies. This position will assist in developing, recommending, and implementing standards for radio systems within multiple DNR divisions. The position will assist in managing DNR radio systems including repeaters, handheld radios, mobile radios, vehicle repeaters, base stations and all other ancillary technologies that incorporate radio technologies. This position provides guidance on the interoperability of radio equipment and frequencies, assist the Radio

Specialist in development of requests for purchase for radio systems and equipment, and assist in administration of FCC frequencies licensed to DNR. This position will be required to perform duties that include monitoring and responding to trouble/help tickets, performing yearly maintenance and programming, assisting DNR customers with

radio requests, installing vehicle and office radios, and all other technical work required to maintain and manage a fleet of radios. Extensive field work and travel are incorporated in this position with "hands on" work in installing and maintaining these systems. This position will be considered a “statewide asset”. This position will support radio needs in support of wildland firefighting and public safety needs. This position will work closely within the DNR Radio Program and other DNR owned facilities, DOA facilities management, and vendors in lifecycle management of radio-based systems.

The person assigned to this position will be required to assist in directing vendors when required.

DNR Radio Program make up includes:

• Up to 4000 customers, from 3 DNR Divisions

• Approximately 100 DNR offices

• Radio Inventory

o Approximately 1500 handheld radios

o 20 aviation radios

o Approximately 750 mobile/vehicle radios

• Infrastructure

o 60 towers

o 158 repeaters

This position shall comply with the Department’s administrative rules and the agency’s

policies and procedures.

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Goals and Work Activities:

Service and maintain DNR owned Radio equipment

• Utilize test equipment including multimeters, radio service monitors,

antenna analyzers, power meters, and other radio test equipment.

• Assist with programming radios across the DNR.

• Assist with firmware updates to radios across the DNR.

• Assist with equipment maintenance at DNR owned tower sites when

required.

• Partner with vendors and DNR employees to build relationships, analyze

processes and technology to ensure system aligns with industry standards in

all areas of radio technology.

• Coordinate with DNR Radio Program Administrator for any dispatch or

aviation related radio issues.

• Assist DNR Radio Program Tower Specialist with any support needs.

Assist with development and installation of radio communications systems for

the department on a state-wide basis

• Assist the installation and implementation of new DNR radio systems when

required.

• Install mobile radios in DNR vehicles when required.

• Install base stations in DNR owned or leased facilities when required.

Maintain inventory of all Code Plugs (electronic file that contains features

and programming for a specific radio) for programmable radio in the fleet.

• Coordinate with the DNR Radio Program Frequency Specialist to ensure

proper compliance with frequency usage.

Assist with on-site radio asset management

• Assist with the scheduling, planning and implementation of site surveys to

review existing radio communication systems and services aimed at

identifying problems and needs for recommending changes either in current

operations, for budgetary purposes or to effectively communicate in

emergency situations.

• Assist as point of contact for emergency back-up resources in event of a

systems failure.

• Coordinate with the DNR Radio Program Inventory Specialist to ensure all

assets are captured within the inventory system.

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Provision of training and technical assistance for all radio communications

systems and equipment, department-wide

• Maintain a working knowledge of radio communications systems, services,

and equipment to provide consulting service and recommendations to all

department users and facilities.

• Establish and maintain a professional working relationship with other

industry professional, vendors, equipment manufacturers and service

providers to stay abreast of current and emerging technologies.

• Assist with technical knowledge feasibility studies, cost benefit analysis etc.

on radio systems, equipment and services for divisional and departmental

budget planning.

• Respond to requests for information and advice by providing technical

expertise on radio communication operations, services and equipment.

• Assist with preparation of formal project reports, respond to questionnaires

and surveys as assigned or requested and present progress to management

and key stakeholders.

• Assist with customer training when required.

Interchange of information beneficial to the department

• Act as a liaison between department users and Radio Program staff.

• Maintain liaison with other agencies to share information on common

problems and to take advantage of available expertise.

• Assist DSP BNEDI technicians when directed by the Radio Program Specialist.

Professional development and other duties

• Attend appropriate training, conferences, seminars and read technical

publications to maintain a high level of expertise in radio communication

technologies.

• Follow publications and other sources to stay abreast of changes and new

directions within this industry.

• Attend product demonstrations to become familiar with new hardware and

software developments.

• Share technical skills and knowledge with other staff.

Job Knowledge, Skills, and Abilities

1. Knowledge of radio equipment and digital/analog conventional radio

systems.

2. Knowledge of all operation procedures in radio equipment.

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3. Knowledge of FCC Licensing procedures and license maintenance

requirements.

4. Knowledge of Radio Programming related to software and interface

equipment.

5. Knowledge of how to properly maintain a fleet of portable batteries.

6. Working knowledge of standard Windows OS computers, Microsoft

Office (Access, Outlook, Word, Excel) platforms and experience with

workstation backup principles.

7. Experience with networking concepts and principles, including experience

working with network hardware including switches, routers & firewalls.

8. Experience cabling network-attached equipment, to include copper and

fiber optic technologies.

9. Strong verbal and written communication skills, including technical and

interpersonal

10. Conflict resolution skills.

11. Skills in establishing and maintaining effective working relationships with

Division personnel, institution personnel, professional consultants,

vendors / trades people, and representatives of other agencies.

12. Ability to create clear and comprehensive technical documentation and

detailed system diagrams.

13. Ability to work well alone or in a team environment.

14. Ability to manage time and juggle multiple simultaneous projects and

operational responsibilities.

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